At BinduHaat, customer satisfaction is our top priority. We carefully inspect every product before delivery. However, if you receive a product with an issue, our Refund & Returns Policy explains the conditions under which a return or refund may be accepted.

1. Return Eligibility

We may accept a return or refund in the following cases:

• Wrong product delivered

• Product received damaged or defective

• Product missing parts or accessories

• Product significantly different from what was ordered

2. Time Limit to Report an Issue

Any issue must be reported within 24 hours of receiving the product.

Requests made after this time frame may not be accepted.

📱 Phone / WhatsApp: 01633150087

3. Proof Requirement

To process a return or refund, we may require:

• Clear photos of the product and packaging

• Unboxing video (highly recommended)

• Order details or invoice

All claims are reviewed based on the provided proof.

4. Refund Process

If your refund request is approved:

• Online payments will be refunded to the original payment method.

• Cash on Delivery (COD) orders will be refunded via an agreed alternative method.

Refunds are usually processed within 5–7 business days after approval.

5. Non-Refundable Cases

Refunds or returns will not be applicable in the following situations:

• Change of mind after purchase

• Product damaged due to misuse, negligence, or improper handling

• Complaint made after the allowed reporting period

• Minor variations in color, size, or packaging that do not affect product functionality

6. Delivery Charges

Delivery charges are non-refundable unless the issue occurred due to our mistake, such as delivering the wrong or damaged product.

7. Policy Updates

BinduHaat reserves the right to update or modify this Refund & Returns Policy at any time. Any changes will be effective immediately after being published on the website.